FAQ

Due to the nature of bespoke design and any special finishes, please allow 6 -8 weeks if possible. This time frame may vary due to the complexity of the design and how long it takes to have a final design signed off for approval. If however you are pushed for time, please contact me and I will see what I can do.

I would recommend sending one invitation per household. I would also advise ordering an extra 10 to 15 invitations in case you make a mistake or have any last minute changes to your guest list. And don't forget it's always a nice idea to keep one for yourself!

For Save The Dates: These can be sent as soon as you have set a date and booked your venue. It is recommend to have them out about 9 months prior to your wedding. This allows guests to book accommodation (especially if you're getting married in a tourist hot spot!), book time off work and arrange for childcare if needed. If you are planning for an international wedding destination or would like to invite guests from overseas then I recommend sending your Save The Dates as soon as possible, perhaps 10 - 12 months before flights get booked up and prices increase. For Invitations: The etiquette is normally 6-8 weeks. If you have decided not to send Save The Dates, remember to give international guests plenty of notice so they can book flights and accommodation in advance. Also, remember to factor in delivery time, especially if the invitations are being sent abroad.

Before the design has gone to print, I will happily make any amendments to the order. Sadly once the design has been approved and sent to the printers it cannot be changed, it would have to be re-ordered and charged the printing cost again. I will send you pdf proofs of your design throughout the design process. Please note it is your responsibility to make sure all details and spellings are correct before signing off your design.

I tend not to send printed samples of design work as the set up charge for a one off print is very expensive. However if you are happy to pay for this charge it can be done.

Ofcourse! After an initial consultation I can gather some ideas and inspiration for you and we can go from there!

Unfortunately I am unable to accept returns on all bespoke orders due to the fact they are personalised and I will not be able to re-use them. For standard prints and greeting cards, I will be happy to issue a refund or an exchange for a different product, as long as they are sent back unopened. Once I have received the product, I will issue a refund or exchange. Please note that shipping fees are not refundable.

I will send over an invoice, payable by BACS transfer. Once the payment has been received, along with your stationery wording and details, then the design process can begin!

All orders will be sent via Royal Mail First Class Recorded delivery and signed for. The price for shipping will vary depending on the size of your project.

Your designs may be shown on my social media platforms but only after your wedding day / event. All personal details such as addresses and contact details will be removed. If however, you wish for your design not to be shown, please email me to let me know. I love seeing how you've displayed my work, so I am happy for you to post it onto your own social media aslong as you tag me in the post.

Eddie Holley Designs retains rights to the designs that it creates. All pdf files exchanged for your approval will be for review only.